• 06 OCT 16

    F.A.Q

    Consultation:

     

    How often should I have an eye test for spectacles?

    On average, most adults should have their eyes tested at least every two years. Children benefit from an annual eye test. Contact lens Evaluations should be done every year.

    Most medical aids give an eye test benefit every two years. However, if your eyes are more complicated you should consult an optometrist more frequently. Apart from correcting vision, the health of the eyes is checked. Problems such as Cataracts or Glaucoma can be better treated if caught early.

    Do I need to make an appointment?

    Preferably! While we do welcome walk-ins, it is best to have an appointment. Imraan does take a lunch break and school run every day from 12-2pm and occasionally has other errands or conferences to attend to. Avoid disappointment by checking with us before coming in.

    I require a Driver’s Licence Screening. What do I need?

    First, you need to test your eyes at the Licence Centre. They no longer accept private eye screening certificates UNLESS they require a second opinion. Unfortunately, we can not help you skip the queue!

    We do not book appointments for Licence screenings – usually, it is a very quick process and we are able to fit screenings in between full consultations. Keep our consultation times and lunch breaks in mind when coming in.

    Bring along your ID when you come for the screening.

    If you have a valid pair of Distance / Bifocal / Multifocal spectacles, bring them with you. Single Vision Reading spectacles will not help you.

    The vision requirements for code 10 or code 14 are more stringent than the requirements for code 8 licenses.

    If you pass the screening, we issue you a certificate which vouches for your vision. There is a small charge for this service which we waive for our patients. However, if you do not pass you will not be able to continue at the Licence Department until your vision difficulties are resolved. This may simply require spectacles but could also require Cataract removal or other types of treatment from an ophthalmologist.

    Lenses:

     

    Glass Lenses or Plastic Lenses?

    We will always prescribe Plastic Lenses unless the customer requests Glass specifically. Plastic lenses are lighter and safer. Glass is heavier and can shatter on impact. Semi-rimless and rimless frames can ONLY be fitted with plastic lenses. Glass doesn't scratch as easily as plastic which is why a Hard coat is recommended for plastic lenses. Glass lenses need to be specially treated to be stronger which can add to the weight.

    What are Single Vision lenses?

    Single Vision lenses do just one job. Either they are made to see far, or they are made for near work, or they are made for computer/arm’s length. Generally, this type of lens is fine for under 40-year-olds though with today’s reliance on computers, iPads etc, sometimes the lens doing one job is not sufficient. Please see What are Accommodation Support Lenses? for more information.

    Single Vision stock lenses usually take 2-5 working days to be ready while specially made lenses (high powers, imported lenses, unusually shaped lenses etc) can take up to 10 working days.

    What are Bifocals?

    Bifocals are lenses for those aged 40+ where both distance and reading has become difficult. It is a lens where the reading section can be seen by a “blokkie” at the bottom. There is no arm’s length (intermediate) section.

    Bifocals take approximately 5-7 working days to be ready.

    What are Multifocals?

    Also known as Progressive lenses and Varifocals, Multifocals are lenses where the distance, intermediate and reading sections are built into the lens but there is no visible “blokkie” as in the Bifocal. As there are different sections in the lens, it can take some time to adapt to multifocals. There are many different multifocal designs – some are easier to get used to than others.

    Multifocals take between 5-10 working days to be ready.

    What are Office Lenses?

    Office Lenses are a type of Multifocal, but can only be worn indoors at your office desk. The lens progresses from intermediate to near (computer to notes).

    Office lenses take approximately 7 working days to be ready.

    What are Accommodation Support Lenses?

    Accommodation in optometry refers to the ability of the eye to focus from far to near and vice versa. Our busy lifestyle means we are often forcing our eyes to adjust from one distance to another frequently throughout the day – leading to eye strain/fatigue.

    Accommodation support lenses are ideal for those who are short sighted but spend a lot of time focusing on the PC. A regular single vision lens for distance doesn’t help when you’re forcing your eyes to focus nearby for long periods of time. Accommodation support is a very mild multifocal for those who are under 40 years old. The upper portion of the lens is for distance while the bottom supports nearer work. This has helped alleviate headaches caused by eye strain.

    Accommodation Support lenses can take between 7-10 working days to be ready.

     

     

     Lens Enhancements:

     

    What is a Hard Coat?

    Hard Coats are added scratch resistance for your lenses. It is not an Anti-Glare coating. Recommended to help preserve your lenses for 2-years.

    What is an Anti-Glare Coating?

    Also known as Anti-Reflex Coating or Anti-Reflection Coating. Anti-glare coatings are great for computer and smart phone users as it reduces the amount of glare that can strain your eyes.
    It also aids with night driving as it reduces the halo from oncoming car lights.
    Thirdly, they make the spectacles more attractive. Without the coating, people looking at you will see light reflections rather than your eyes.
    Anti-glare coatings include scratch-resistance so there is no need to also order a Hard Coat.

    The downside is you may feel your spectacles require frequent cleaning from smudges and fingerprints. They are however, much easier to clean due to their oleophobic properties. There are different grades of anti-glare coatings (entry-level to premium). The coating is baked onto the uncut lens during the manufacturing process therefore we cannot add an anti-glare coating to your existing lenses at a later date.

    What is a Photochromic tint?

    A Photochromic tint (also known as day/night, variable tint or self-tinting lens) such as Transitions, Sensity, PhotoFusion or Acclimates is a tint which is clear at night or indoors and darkens when exposed to sunlight.

    Most tints will not turn fully dark when in a car as the windscreen blocks out most of the UV rays (the exception is the Transitions XtrActive tint).
    Most Photochromic lenses include scratch-resistance so there is no need to also order a Hard Coat. However, you can add on an Anti-Glare coat.

    Day/Night tints are not something that can be added on to lenses that are already made as the tinting properties are inside, not on top!

    What are High-Index lenses?

    High-index lenses are made from stronger, thinner material than the regular lenses. These are for those seeking thinner lenses for their high-power prescriptions. The higher the index, the thinner the lens. (Another factor: The bigger the frame, the thicker the lens).
    High Index lenses can be bought without an Anti-glare Coat but as the material is more reflective, it is best to add the coating.

    Anybody who wants a rimless frame is urged to purchase high-index lenses (such as lenses made from Trivex) to avoid lens breakage. Regular index lenses are simply too delicate for a rimless frame which offers them no protection.

    1.50 index – regular, unthinned lenses. No guarantee against chipping or breaking.
    1.53 index – Trivex, very slightly thinned but very strong material. 2 Year guarantee against breakage.
    1.60 index – approximately 20% thinner, depending on frame size and prescription.
    1.67 index – approximately 25% thinner, depending on frame size and prescription.
    1.74 index – thinnest possible. Cannot be made with Tints such as Transitions.

    What are Aspheric Lenses?

    Aspheric lenses do not have the bowl-shaped bulge that conventional spherical lenses have. The lens is, therefore, thinner and flatter and have fewer distortions on the edges of the lens. The flatness also reduces the very large or very small eye appearance in strong prescriptions.

    What are FreeForm / TrueForm lenses?

    Freeform technology is a digital optimisation of the prescription done during the manufacturing of the lens. This extra customisation is very helpful for Varifocal lens wearers as the lenses will be a bit easier to adapt to. With FreeForm technology, vision will be sharper and more “high-definition” as compared to conventional lenses.
     

     

    Contact Lenses:

     

    Can I buy cosmetic contact lenses without a prescription?

    All contact lenses (cosmetic or tested) need to be prescribed and your eyes deemed to be healthy. New wearers also need to be educated on contact lens care. Negligence of this can result in eye infections, damage and even blindness.You should have the health of your eyes evaluated yearly for contact lenses.

    How much do contact lenses cost? And how does the process work?

    It depends. There are many different brands of contact lenses covering a range of materials, base curves and diameters. Spherical lenses (aka “soccer ball”) are different to Toric/ for Astigmatism lenses (“rugby ball”). Not everybody’s eyes are the same and a lens that fits comfortably on one person may be very uncomfortable for another.

    We would need a basic prescription (such as your spectacle prescription) before we can give you an estimated quote. A contact lens evaluation is then done to determine the health of your eyes, fit you with samples, let you try it on for a few days and have you come in for a follow up to check the fit and vision. Sometimes several adjustments are needed before you find the contact lens best suited for you.

    While spectacles are considered a once-off cost to cover two years, contact lenses are products that you must be prepared to buy every few months. You should also have a backup pair of spectacles to use if you get an eye infection and for the evenings to give your eyes a break. Over-wearing contacts can lead to problems, so take care to replace the lenses as per their schedule.

    Disposable lenses come in daily, 2-week and monthly schedules. Most brands are available only in a box of 6 lenses but some have packs of 3. Colour lenses typically come in boxes of 2. Bear in mind that unless the prescription for both of your eyes is the same, you will be purchasing a box for each eye.

     

    Payment / Medical Aid:

     

    How much do spectacles cost?

    It really depends. Unlike the ready-made readers you can find at the chemist, our spectacles are custom-made products and the final price will depend on the frame chosen, the lenses required and if there are any lens extras (anti-glare coatings/ photochromic tints / high-index lens materials). We offer everything from the basics to the top-of-the-range premium products !

    Does Paruk Optometrists accept medical aid?

    We accept most medical aids. We are contracted to GEMS, DISCOVERY, BONITAS, HOSMED, MEDIMED, FEDHEALTH, SIZWE, POLMED, MEDSHIELD, MOMENTUM, NETCARE, BANKMED, OCSA, KEYHEALTH, GOMOMO and many others.
    Optometry Administrators we are contracted to: PPN, ISO LESO, OPTICLEAR.

    Do I have to pay-in if I have a medical aid?

    It depends on what your plan covers and what it does not. Different medical aids have different rules eg. some pay for lens extras such as tints and coatings while others do not. You may be covered for a frame up to a certain amount but if you opt for something more expensive, you will have to pay in the difference.

    We do our best to avoid nasty surprises (unexpected co-payments after we have quoted you), however medical aid benefits are never guaranteed. Always check your benefits with your medical aid and also check with other members on your card if they have used optometry funds recently. The responsibility of the account always lies with the member.

     

    Can I take spectacles/contact lenses for somebody else using my medical aid benefits?

    No. This is fraudulent. Medical aids have structures in place to catch out such activity.

    Can I get sunglasses/shades on my medical aid?

    Medical aids cover prescription lenses only.

    Can I take out a lay-bye on the spectacles?

    Yes, we allow you three months to complete payment.

    What Payment Options do I have?

    We accept Cash, Debit Cards, Credit Cards, EFTs and EDCON cards.

    Unfortunately, we do not take American Express or Diners Club.